may be asked how a small service industry, we take a little bit careful seriously do not go, but also how professional ah, actually like a proverb, interlaced mountain, so that the knowledge is very large.
if commodity classification habits, generally can be divided into daily necessities, shopping goods and special goods. Daily necessities, such as daily necessities, such as toothpaste, in terms of purchasing behavior tend to be more convenient and habitual, and therefore the use of a completely self – service sales. Shopping for goods that need to be explained by the commodity, such as TV, etc.. The specialty is a personal hobby, or a special group of goods, such as car modification supplies, golf equipment, etc.. Purchase goods and special goods for goods professional high, consumers in the purchase process, usually requires sales professional, and therefore requires staff commentary, therefore the purchase process of customer service process can also be regarded as a salesman. In other words, a well trained salesman is not only the sale of goods, but even the sales of personal and professional image. If the customer is satisfied with the service, he will come back to the consumer and become a long-term customer.
The spirit and meaning of the system
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